Frequently Asked Questions

We provide ready-to-go party packs with all the essentials. You pick up the pack, set it up, and return it after the celebration — simple, stress-free, and eco-friendly.

👉 In the Themes section of our website, you’ll find some of our themes with their corresponding backdrop designs. For a full, up-to-date list of themes, please ask for our catalogue. After choosing your favourite theme, you can check the Packs page to see the available setup sizes.You can also customize your pack by adding extra items, such as additional backdrops or balloon garlands, if available.

If you don’t see your favourite theme yet, send me a message — we might already be working on it, or can suggest something similar! 💎 Licensed or custom themes may include a small upgrade fee due to design and import costs.

We offer a variety of Party Packs, from our most basic option to the most complete package with everything you need for a beautiful celebration. Each pack includes a selection of tabletop décor items, such as trays, cake stands, and character displays. Most packs also include a designated table size and one backdrop. 👉 Please check the details under the “Packs” tab on our website.You can also add extra items and backdrops to make it even more stunning😍

Booking is simple! After choosing your desired party pack, contact us (by email or WhatsApp) with your preferred date, and we’ll check availability. Once your date and theme are confirmed, a 50% deposit of the total amount is required to secure your booking. The remaining 50% balance is due at least 7 days before pickup.Please note that all payments are non-refundable.If you need help selecting your pack or booking your date, please don’t hesitate to reach out — we’re here to make it easy and stress-free! 🎉

We recommend booking as early as possible to secure your preferred date and to give us enough time to prepare everything for your party — especially if any items still need to be sourced or customized. Our booking calendar opens in stages throughout the year: JAN–FEB–MAR APR–MAY–JUN JUL–AUG–SEP OCT–NOV–DEC We typically open reservations one month before the start of each group, so we recommend keeping an eye on our booking announcements to reserve as soon as your dates become available.

Yes. A refundable $100 security deposit is required on the day of pick-up. This deposit is just a guarantee in case of loss, damage, or late returns. Once all items are returned in good condition, your deposit will be fully refunded within 5 business days.

Absolutely☺️! We offer different sizes and themes to fit every style and budget. You’re free to add your own decorations and personalization to make the celebration truly yours. We just kindly ask you to not use any kind of glue, glitter or anything that can cause any damage to our inventory.

You can choose one of our party packs and add-on other items. We don't rent items separately, without choosing a party pack.

Sure! If you prefer your setup without the decorative cake, you’ll get $5 off your pack price. Still, the cake is a great option — it beautifully completes your setup and helps you save on real decorated cakes. You can always serve your real cake after singing happy birthday! 🎉

We completely understand that unexpected things can happen — whether it’s personal reasons or even bad weather. However, last-minute cancellations can cause losses since the kit was reserved and can’t be booked by someone else. 📢 So here’s how it works: Date changes: If you reschedule more than 7 days before your pickup date, you may do so without penalty, depending on availability. If the change is made 7 days or less before pickup, there’s a $30 reschedule fee. Once it’s paid, you’ll have up to 12 months to use your booking (subject to availability). Cancellations: Any amounts already paid are non-refundable.

No, we don't deliver. It’s pick-up only. You must pick it up and bring it back.

Yes! All our packs are designed to be compact and easy to transport. No big trucks or special vehicles needed.Each pack comes in a box with tabletop items such as trays, vases, character displays — and sometimes an extra bag for things that, for any reason, don’t fit in the box.Depending on what you choose, it may also include a folded table or display plinths, plus simple backdrops that are easy to assemble.The table folds flat for transport, and the backdrops come apart easily and don’t take up much space once disassembled.⚠️To ensure a smooth pickup, we kindly ask that your car be as empty as possible. Child car seats may need to be removed and/or the rear seats folded down to make sure everything fits.

Our packs are designed to be quick and easy to set up — most take around 30 minutes, depending on the size of the pack and whether you have someone to help.Still, we recommend starting at least an hour before your event so you can take your time, avoid stress, and handle any little surprises the day might bring — like wind, space adjustments, or finding the perfect spot for everything. 🎈

For outdoor parties:Use foldable tables only (6ft table recommended)Rugs are not allowed outdoors (we offer a specific outdoor mat)If balloons are part of your outdoor celebration, we recommend balloon garlands attached to the backdrop, as balloon stands may not be stable in windy conditions.The Trio Pack (plinths/cylinders) cannot be used outdoors, as the pieces are very light and fragile.For outdoor events, please let us know in advance so we can provide our Outdoor Kit, which includes items designed to help secure the setup against the wind. However, we cannot guarantee full stability, as wind conditions in our city can be strong and unpredictable.

We ask for a damage deposit prior to pickup. Normal wear and tear can happen, but if any items are lost, broken, or damaged, the replacement cost may be deducted from your deposit. If something does happen, please keep the affected pieces and bring them back when you return the kit — it really helps us assess and replace them properly. 💛

A quick wipe or gentle care is all that’s needed—we’ll handle the deep cleaning 😉. However, we kindly ask that you remove any visible food residue before packing the items back, to keep everything clean inside the box.

Pick-up is scheduled one day before your event, and return is on the first business day after the party.We are closed on weekends and holidays.Weekend events: Pick-up on Friday and return on Monday.Weekday events: Pick-up is usually the day before the party, with return on the next business day.Pick-up and return details (time and location) are arranged in advance. Early pick-ups or late returns may be available for an additional fee, depending on availability.