​To save your date and items, a 50% non-refundable deposit is required at the time of booking. Once the payment is received, your booking is officially confirmed! This amount goes toward your total rental cost.

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Our booking calendar is divided into four quarters:

• Jan–Mar

• Apr–Jun

• Jul–Sep

• Oct–Dec​

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Dates open about one month before each new quarter.

Bookings are first come, first served — your date is only secured once the deposit is received.

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Follow us on social media for opening dates and updates! 💕

The remaining 50% balance is due at least 7 days before your pick-up date and must be done by e-transfer to grabnfest@gmail.com

• A $100 refundable security deposit is required.
  This is a safety measure in case any items are returned late, damaged, lost, or in conditions that go beyond normal use.

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• Your deposit will be fully refunded within 5 business days if all items are returned in the same condition they were rented out.

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• If any repair, replacement, or extra cleaning is required, the corresponding costs may be deducted from the deposit.

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• The deposit can be paid by cash or e-transfer to grabnfest@gmail.com on the day of pick-up.

• Our rentals are pick-up only — delivery is not available.​

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• Pick-up and drop-off in our Mahogany location, at a pre-scheduled time.

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• Pick-up is set for one business day prior to your event.

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• Return all items on the next business day after your party.
  (If the next business day is a holiday, return on the following business day).

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• For weekend events, pick-up takes place on Friday, and items should be returned on Monday (the next business day after the weekend).​

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• Any changes to the return date and time are subject to availability and may incur an early or late fee of $15 per day.

• You may cancel or postpone your booking up to 7 days before the scheduled pick-up date.

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• Please note that all payments are non-refundable.

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• Any changes requested within 7 days of pick-up require a $30 rescheduling fee. Once paid, the credit can be used within 12 months, subject to availability and business discretion.

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• If the fee is not paid, the booking will be cancelled and no credits will be issued.

Please handle all items with love and care 💕

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• Indoor vs. Outdoor Items: Some decor pieces, such as plinths, rugs, and similar items, are intended for indoor use only. These items are not suitable for outdoor settings as they can be easily damaged by weather conditions, including wind and moisture. For outdoor setups, please use our foldable tables instead.

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• Outdoor Safety & Wind Precautions: For all outdoor events, all items must be properly secured and weighted, as weather conditions can be unpredictable and sudden winds can be strong. Please let us know in advance if your event is outdoors so we can provide additional stability items in your kit. Please note that we cannot guarantee equipment performance in severe weather conditions.

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• Items to avoid: To protect our rental pieces from permanent stains and damage, we kindly ask you not to use sparkler candles, loose glitter, or color sprays/powders (e.g., for gender reveals) near the setup.

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• Customer Liability: By renting, you accept full responsibility for any damage, loss, or destruction to the rental items during your rental period, regardless of the cause—including but not limited to guests, children, weather conditions, accidents, negligence, misuse, or third parties.

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• Adult Supervision: Our rentals are intended for adult use or strict adult supervision at all times.

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• Security Deposit: If items are returned damaged, stained, or improperly handled, the full cost of professional repair or replacement will be deducted from your security deposit.

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By booking with us, you agree to these terms and conditions. We appreciate your understanding and cooperation in helping ensure smooth and successful events🎉.